Privacy Policy
1. Information We Collect
When you use our website, request an estimate, submit a review, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Project address or general location
- Information about your home repair or improvement project
- Photos you choose to upload
- Messages or other information you voluntarily provide
We may also collect basic technical information about website visits, such as device type, browser, pages visited, and general usage information.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your questions and requests
- Provide estimates and communicate about projects
- Schedule or discuss services
- Respond to customer reviews
- Improve our website and services
- Understand website traffic and usage
- Protect our website and prevent misuse
We do not sell or rent your personal information.
3. Photos and Reviews
If you submit a review and voluntarily upload photos, you authorize DES Limited Home Repair to use the submitted review and photos for displaying the review on our website and for promoting our services.
Please do not upload photos containing sensitive personal information, financial information, government identification, or other information you do not want to make public.
Reviews may be reviewed and approved before appearing on the website.
4. Website Analytics
Our website may use Google Analytics to help us understand how visitors use our website, including information such as pages viewed, approximate location, device type, and traffic sources.
Analytics information is used to improve our website, services, and marketing.
5. Forms and Communications
When you submit a form on our website, the information you provide may be transmitted to DES Limited Home Repair so that we can respond to your request.
By submitting your contact information, you agree that we may contact you regarding your inquiry, estimate, project, or requested services.
6. Data Security
We take reasonable measures to protect information submitted through our website. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website may use third-party services such as website hosting, analytics, form processing, or other technology providers. These providers may process information as necessary to provide their services.
8. Children's Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
9. Your Choices
You may contact us if you have questions about information you have submitted through our website or if you would like to request correction or deletion of information that we maintain, subject to applicable legal and operational requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.